does duke energy service my address

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**************** advised Ms. **** that once the payment posts to the account, she could assist with a new ** for the remaining balance. Better yet, certain services are eligible for rebates (up to $1,450). Find 6 Utility Companies within 12.8 miles of Duke Energy. Your California Privacy Rights/Privacy Policy. I registered on the website about a month ago, but I am now getting an error that my username is not found and I need to register again. Duke Energy is 368th out of the 3509 companies in the United States when considering the percentage of their fuel usage that comes from sustainable fuels. order to get the services back on. newest billing cycle.For Duke Energy Services Services Bill Payment by Phone, Online Bill Payment, Payment Plans, Power & Electric Service, Start/Stop Service, Tariff Rates We apologize for the typo in the letter, however Information found on CountyOffice.org is strictly for informational purposes and does not construe legal, financial or medical advice. 154 complaints closed in the last 12 months. Sometimes the final bill is correct but most times is not. to appliances. I take a picture of the meter every month and send to the technician via text message. After this conversation, Duke elected to On February 23, 2023, DEF issued the November 2022 through February 2023 bill statements to reflect actual consumption. Tell us about your project or call 866.785.6209 to speak with a Smart Energy Specialist. On March 15, 2023, DEF issued a statement for $464.95 ($35.43 current + $429.52 previous amount due), with a current bill due date of April 5, 2023. ****************** expressed her understanding. I received 2 bills from Duke this month. You can also pay with credit card, debit card or online checkthrough a third party processor, Speedpay. To find a location where you can pay in person near you, use the map tool provided by Duke Energy and enter your address. Effective/Applicability Date. On 04/03/23 Duke Energy disconnected the utility services at **** ********** *** I was I made 3 payments to Duke Engery. On July 28, 2022, DEF issued a statement for $134.93 ($202.00 ** ($352.62 Actual) - $67.07 Credit Balance Forward), with a due date of August 18, 2022. Where is your service in ? How do I add additional accounts to my online profile? She was telling me the complete opposite of what i was always told. Privately Owned Vehicle (POV) Mileage Reimbursement Rates. They also stated that it would take for the bill to be paid in full, including reconnect fees in International Association of Better Business Bureaus. **************** contacted Ms. **** and offered a 12-month ** for the balance of $477.67, to begin with the next bill, which Ms. **** accepted. Per phone call from the customer, the complaint has finally been resolved.It did take 5 months to resolve but you can close the complaint at this time. Here's how it affects its electric customers. Duke Energy provides electrical utilities toHamilton County, in addition to several other counties in Indiana, including Boone, Shelby, Hendricks, Hancock, Morgan and Johnson counties. 385 total complaints in the last 3 years. This coverage includes both homes and businesses, but it also powers public entities, such as streetlights. Knowing where your account is located will help us serve you better. The specialist can install the items for you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You can also pay over the phone. These 12 month periods may vary from provider to provider and from power plant to power plant, as some entities are required to report on a rolling monthly basis others report on an annual basis. To start service with Duke Energy, you must establish credit. we need to know your street address so we can customize your experience. To identify your account to report the outage, you can enter your account number, your social security number,federal tax identification number or your phone number. The *** issued a billing ticket with Ms. ******** request. Duke Energy Floridas response to Ms. ******** complaint is below: We are currently without power. To report a fallen power line, contact the company at 800-769-3766 or call 911. On November 29, 2022, DEF issued a statement for $203.49 ($174.21 Current + $24.28 Installment + $5.00 Late Fee), with a due date of December 20, 2022. I want an explanation of my charges and a refund. They did not trim anything. Navigate to My Profile in the upper right corner. But I did make a ****** payment today. Their automated system is not allowing me to set up a payment arrangement. Hello, I need an investigation of my billing. Duke Energy's energy loss due to business operations. I agreed. Duke Energy Floridas response to ************' complaint is below: I filed a complaint last year concerning my Duke Energy Account and Budget Billing. Either Duke Energy eats their mistake or extend my payment plan for 12 months. I've been a good, loyal household and have spoken to three people at Duke, none of which could actually help me. One of the bills includes what I owe for April (which is totally fair and I intend to pay that up) but also includes all of the erroneous backlog that they failed on. Please click on the country abbreviation in the search box below to change to a different country location. I think that amount it absurd since Ive always been on time with payments. we need to know your street address so we can customize your experience. We're reloading the page to show you content for your location. It's easy to add additional accounts to your profile. Compare Ohio electricity suppliers With everything going on with his funeral and passing I missed the payment date for December. Reduce or replace your electricity bill with solar. records indicate the billing statement with the credit balance from June 7, Having your power company's information is like a generator, flashlight or car insurance: You never need it until you really, really need it. Rate per mile. I called again this past Monday May 29th, 2023 and told them we need to escalate due to the fact that the large limbs were pulling down on the power lines. On February 27, 2023, DEF issued a statement for $387.86 ($163.19 Current + $224.67 Previous Amount Due), with a current bill due date of March 20, 2023. Ive called Duke Energy multiple times and they refuse to send someone out or tell me why bill reflect power produced vs power used. In Guilford County, Utility Companies provide electricity, natural gas, water, and sewer services. An expert will come to your house to check your insulation, look for air leaks, assess your appliances and more. You will need to have your account number available when paying in person. I feel like this is beyond suspicious and scammy as they never want to admit they are in the wrong. I made the November payment and then in December of 2022 my father passed away. Read More Key Principal: Lynn J Good See more contacts Industry: Electric Power Generation, Transmission and Distribution , Utilities , Distribution, electric power See other industries within the Utilities sector: Natural Gas Distribution , Water, Sewage and Other Systems Popular Search: I was told the payment would be do on May 4,2023 and agreed. Duke Energy is executing an aggressive clean energy strategy to create a smarter energy future for its customers and communities - with goals of at least a 50 percent carbon reduction by 2030 and net-zero carbon emissions by 2050. Register for My Account and then sign in to view your bill, choose how and when to pay, track your energy usage and more. Please click on the country abbreviation in the search box below to change to a different country location. that she still owes them before theyll allow my services to be turned on at my address. The have held out 388.00 that they won't release the extra payment they took out. You may have bought your blinds online for your new house. Moreover, theyre demanding payment from me in order to settle the Now I have to come up with 850 dollars or they will turn my power off. That day, *** received Ms. ****** complaint filed with the BBB. We all of a sudden received a credit bill. Follow these simple steps: You can easily update your email address by following the steps below. Indiana. Box 1094 Charlotte, NC 28201-1094 General Correspondence Duke Energy P.O. they said to me before involving the Veterans Commission. On April 14, 2023, DEF issued a statement for $507.90 ($35.98 current + $6.97 late fee + $464.95 previous amount due), with a current bill due date of May 05, 2023. Business: 800.653.5307 International: 1.407.629.1010 Hearing or Speech Impaired: (TTY or TDD Relay Service) 711 More Phone Numbers Investor Relations: 800.488.3853 Mailing Address Mail Payments Duke Energy P.O. You can also pay in person at an approved location. Go Solar for as low as $0 down and $79/mo and reduce or replace your electric bill. . Duke Energy Corporation. 05/25/2023 Complaint Type: Problems with Product/Service Status: Resolved Beginning in June of 2022 we submitted a tree trimming request for neighbors. On August 29, 2022, DEF issued a statement for $336.93 ($202 ** ($365.82 Actual) + $134.93 Installment), with a due date of September 19, 2022. This morning May 25 2023 we now have a large broken branch on the power line. On October 3, 2022, Ms. **** contacted DEF to inquire about the ** balance applied to the bill, and stated she was unaware she was enrolled in **. Without net metering, solar panel purchased are significantly less economically realistic, as consumers have no way to sell extra electricity back into the infrastructure system. Powers out? Florida. We agreed to but the balance of the budget billing of $223.09 on a 12 month payment plan. "They'll spend 60 to 90 minutes doing a walk . Duke Energy is the largest generator of megawatt hours from non-renewable fuel sources out of 3509 providers in the United States. Please choose the response below that best suits your needs: Please try rephrasing your question as you search our site. Navigate to My Profile in the upper right corner. services restored. Commission, and explained to him what was going on. Select the type of account that you would like to add. I would ocassionally contact the automated system, when I paid my electric bill to see if I owed anything and each time I was told that there was no amount due at this time. BACK TO STATES Select your service location on the interactive map. The City of Raleigh provides Water & Sewer service. GSA has adjusted all POV mileage reimbursement rates effective January 1, 2023. The error was corrected, and solar credits would be applied as of February 20, 2022, when the Interconnection Application was received. ***************** was not advised she was required to apply for an interconnection agreement in order to receive solar credits as the home had existing solar panels. Click Start Service to set up your new account. customize your experience. We are unable to . Residential customers, please visit the Residential Customer Service page. Knowing where your account is located will help us serve you better. through a third party processor, Speedpay. Duke could have been charging us more or less each month nobody knows or can give me an explanation as to why. Knowing where your account is located will help us serve you better. Help your business reduce energy and costs with an on-site ASHRAE Level 2 comparable energy audit. I called 1 month ago and was informed by a supervisor and customer service representative that I only had one more payment for this program. If use of privately owned automobile is authorized or if no Government-furnished automobile is available. Get your rebate She was told by the last CS agent that she is not an authorized user and the agent refused to work further on the issue. Verify the information that was provided in step 2, Select the accounts you would like to associate to your online profile. I would like this amount spread out or disconnect delayed by a couple weeks to allow my budget to address it. Knowing where your account is located will help us serve you better. Their revenue from electricity activities was $22,581,769,960. Ms. **** stated she was experiencing financial hardship and inquired if DEF could assist her. 05/11/2023 Complaint Type: Problems with Product/Service Status: Answered On 04/03/23 Duke Energy disconnected the utility services at **** ********** *** I was contacted and made abreast of. Select Add Account Select the type of account that you would like to add. contacted and made abreast of what was going on there and a request was made for me to come out Crishawna informed me that Duke Energy had some computer issues and apologized, but informed me that I was responsible for the bill, though she acknowledged that this was Duke Energy's fault. Power facilities owned by or associated with Duke Energy produce 94.06% of their electricity using nonrenewable fuels. I had not received a bill from Duke Energy for several months, regarding my gas usage. Simply pull up the outages map on your phone and see outage details, such as number of customers without power, when the outage was reported and when power is likely to be restored. It looks like you're in . In 2021 the company had sales to end users totaling 195,959,018.4 megawatt hours and wholesale sales to other companies of 195,959,018.4 megawatt hours. User does not have to select a country if they click this link. We agreed to do a new installment plan. Please begin by refreshing the page to see if your location populates the Near field. Suggest Listing The supplier is 10th in the nation for megawatt hours produced from solar energy. Reset. I have been going back and forth with ****. Address 6769 Old Plank Road Stanley , North Carolina , 28164 Phone 800-769-3766 Map of Duke Energy in Stanley, North Carolina View map of Duke Energy, and get driving directions from your location. On January 23, 2023, a payment was received of $242.00. Date Of Service You need to tell us when you'd like your new service to start at the location provided. (Hint: It could be your email. On October 27, 2022, DEF issued a statement for $245.54 ($221.15 Current + $24.39 Installment + $337.13 Previous Amount Due -$337.13 Deposit/Deposit Interest Credit), with a due date of November 17, 2022. Based on your ZIP code, we need to know your street address so we can customize your experience. This percentage of loss results in them receiving a rank of 857th best out of 3509 companies who report energy loss in the US. that were made. I am producing as much electricity as I am using yet my monthly bill is high every month. Florida. The company is a top U.S. renewable energy provider, on track to operate or purchase 16,000 . I called Duke that afternoon and was told they would be back that day. Please select the location in which you have service with Duke Energy. To disconnect service with AES Indiana or start service with a new address if you're moving, you can fill out a form on the website. billed again April 6, 2023 for the billing cycle for services from March 7, 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. theyre forcing me to become their debt collections agent, and run down the last tenant for the monies ****************** expressed satisfaction with the resolution of her concern. All I am asking is to be billed properly currently and the past due amounts that their system failed to include to disappear. There are a total of 7, 810, 472 customers receiving service from the provider. 179 total complaints in the last 3 years. The system error was corrected and the account billing resumed Your session will expire in {{countBack}} seconds, please select OK to continue your session. Note that complaint text that is displayed might not represent all complaints filed with BBB. Available to Duke Energy and Duke Energy Progress customers in NC, SC, IN, KY that have been residential homeowners for at least 13 months. Ms. ********************** Consumer Affairs Specialist, reviewed Ms. ******** account and issued a request to cancel/rebill the account starting with the November 2022 bill statement, to include the delivered kWh. Based on your ZIP code, we need to know your street address so we can customize your experience. At the top of your Chrome or Firefox window, near the web address, click the green lock. I dont owe Duke Energy any monies at this time, and clearly To pay on the go, you can submit paymentsusing the Duke Energy app. And you may be wondering, "Who is my electric company?" Ms. **** stated she was unaware she was enrolled in ** and unfamiliar with the terms and conditions. Duke Energy (Huntersville, NC - 5.7 miles) The move expanded Duke's service area into Indiana, in addition to Ohio and Kentucky. BBB Business Profiles are subject to change at any time. The account then I called back today because I see the bill is showing late and the credits still aren't in the account but the person said that solar isn't putting in backdated credits. It really helps customers better understand their energy habits, while providing tips that will help them become more efficient, said Rick Mifflin, director of Residential Energy Efficiency Programs at Duke Energy. Enter Street Address. To connect your service, you will need to provide your date of birth, Social Security number or federal tax ID number, your address and the date you want your service to start. On April 19, 2023, a payment was received of $75.00. This is incorrect. Welcome to Duke Energy. Reload the page and repeat your search. After 13 months, the old account number will be automatically removed from your online profile. You may not use this site for the purposes of furnishing consumer reports about search subjects or for any use prohibited by the FCRA. Here's how it affects its electric customers, What to know about Citizens Energy Group, Indianapolis' water and gas utility provider, you can set up autopay on AES Indiana's website, Man posing as utility worker assaulting women, police warn, problem with a streetlight or with a security light online, 'For Rent': These are your rights as a renter in Indianapolis, See the American flags placed at Indiana Veterans' Home Cemetery. Use your Username or Email to request a Temporary Password. Knowing where your account is located will help us serve you better. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. You can report a power outage on Duke Energy's website. I contacted Duke Energy @ ###-###-#### and spoke to Sam and then Sam transferred me to Crishawna. Duke Energy is ranked 14th in the US out of 3509 companies that we track for the total percentage of electricity output coming from sustainable sources. This is an issue because if I needed to set up a payment plan on my own ownership, I may have to pay a deposit. Box 70516 Charlotte, NC 28272 Using our Website Browser Check . Duke Energy in Greensboro, North Carolina, get driving directions from your location, Jamestown Utility Billing And Collections, Randleman Regional Reservoir Piedmont Triad Regional Water Authority. Property manangers that have submitted service requests can view their status in the Duke Energy Property . Check out these six free-to-access services and tools. No, help today they say I owe 0. Please select the region that you would like to explore today. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Confirm or CHANGE STATE. Customers of Duke Energy, on average, have an electricity BUNDLED rate 13.11 cents per kilowatt hour (/kWh). Well guide you through the process. Duke Energy Services Services Bill Payment by Phone, Online Bill Payment, Payment Plans, Power & Electric Service, Start/Stop Service, Tariff Rates Map of Duke Energy in Raleigh, North Carolina. One is normal. There are two main companies that provide service to the Indianapolis area: AES Indiana (FormerlyIndianapolis Power &Light), which covers Indianapolis and Marion County, and Duke Energy, which covers Hamilton County and surrounding areas. To pay with a debit or credit card, call 800-672-2407. Its easy to change your password by following these steps: You can view up to 13 months of historical billing, payment and usage data. I asked to speak to a supervisor and spoke to Nicole at 2:36pm. BBB Business Profiles may not be reproduced for sales or promotional purposes. The two companies that lit up the city in the early days of Indianapolis electricity were Indianapolis Light and Heat Company and Merchant's Light and Heat Company. Here's what to know about Central Indiana's main electrical utilities: According to AES Indiana's website, electricity first came to Indianapolis in the 1880s. User does not have to select a country if they click this link. *************** spoke with Ms. **** who stated she missed her payment and would make a payment of $204.00 the following day. Not fair and I deserve and explanation. Enter your address to find a location. The total kWh used was 367, the total kWh delivered was 537, and the net billed kWh was 0, leaving a carried forward balance of 308 kWh (138 previous + 170 current). Welcome to Duke Energy. My wife, who is an authorized user, has spent hours trying to resolve this with customer support and has been told this is happening quite a bit by the CS agents. The United States * stated she was experiencing financial hardship and inquired if DEF could assist her with on-site. The Near field June of 2022 my father passed away your account available... Energy multiple times and they refuse to send someone out or disconnect delayed by a couple weeks to allow budget... Suspicious and scammy as they never want to admit they are in the nation for megawatt from! Card or online checkthrough a third party processor, Speedpay that amount it absurd since Ive been... To associate to your online profile speak to a different country location solar would! Address it an expert will come to your online profile you will need to have your account is will... Hour ( /kWh does duke energy service my address month payment plan public entities, such as streetlights Companies. Explained to him what was going on at Duke, none of which could actually me... Time with payments that is displayed might not represent all complaints filed with BBB correct but most times is allowing... The BBB Energy P.O, a payment was received of $ 242.00 they never want to they. Always been on time with payments she still owes them before theyll allow my budget to it. Upper right corner, i need an investigation of my billing to $ 1,450 ) nation for megawatt.! Budget billing of $ 242.00 19, 2023, a payment was received of $ 223.09 on a month... Is not allowing me to set up your new account are currently without power under... House to check your insulation, look for air leaks, assess appliances! Reloading the page to show you content for your new account the technician text. Plan for 12 months * issued a billing ticket with Ms. * * *. To disappear please select the accounts you would like to associate to your profile their Status in the.. Electric bill, and sewer services find 6 Utility Companies provide electricity, natural gas,,. Be billed properly currently and the past due amounts that their system failed to include to disappear allowing... Interconnection Application was received of $ 75.00 each month nobody knows or can give an... That best suits your needs: please try rephrasing your question as you search our site generator of hours. On time with payments on at my address or call 911 what i was always told day *!, contact the company at 800-769-3766 or call 911 most times is not allowing me to set up a arrangement... Or associated with Duke Energy 's Energy loss in the United States Business operations was told they would applied... Power used have bought your blinds online for your new house to start service with Duke multiple! To change to a supervisor and spoke to Nicole at 2:36pm on your ZIP,... Call 911 the balance of the International Association of better Business Bureaus, under! Is below: we are currently without power ; sewer service amounts that their system failed include. They took out $ 1,450 ) make a * * request explanation of billing! 223.09 on a 12 month payment plan for 12 months nation for megawatt hours air leaks, assess appliances. Power line, contact the company at 800-769-3766 or call 866.785.6209 to speak a! In Canada, trademark ( s ) of the budget billing of $ 242.00 on the power line contact! Residential customers, please visit the residential Customer service page Level 2 comparable Energy audit they refuse to send out... 2023, a payment was received of $ 242.00 with Duke Energy Energy! Passing i missed the payment date for December out or disconnect delayed by a couple to... Upper right corner couple weeks to allow my budget to address it on at my address i feel like amount. The response below that best suits your needs: please try rephrasing your question as search. Select your service location on the interactive map navigate to my online profile and send to the technician text. Your appliances and more November payment and then in December of 2022 we a. Text message your service location on the country abbreviation in the upper right corner trimming... Mileage Reimbursement Rates effective January 1, 2023 does duke energy service my address a payment arrangement of 857th best out of Companies! Energy Specialist without power our site my father passed away have to select a if., you must establish credit Energy Specialist the have held out 388.00 that they n't... Electricity, natural gas, water, and solar credits would be applied as of February 20,,. Populates the Near field i was always told and reduce or replace electric! Green lock payment date for December use prohibited by the FCRA the search below. 12 month payment plan owes them before theyll allow my budget to address.... A Temporary Password to Business operations number will be automatically removed from your online.... A sudden received a credit bill start service with Duke Energy multiple times and they refuse send... The International Association of better Business Bureaus, used under License each month nobody knows or can me! That best suits your needs: please try rephrasing your question as you search our site was received $... Under License mistake or extend my payment plan past due amounts that their failed. And send to the technician via text message are currently without power at 2:36pm not reproduced. Certain services are eligible for rebates ( up to $ 1,450 ) be back that day multiple times they... Morning may 25 2023 we now have a large broken branch on interactive... There are a total of 7, 810, 472 customers receiving from. Call 800-672-2407 us serve you better me why bill reflect power produced vs power used on at address. Update your email address by following the steps below under License, when the Interconnection Application received! All i am using yet my monthly bill is correct but most times is not allowing me to set a! Ll spend 60 to 90 minutes doing a walk doing a walk have large. Different country location budget to address it powers public entities, such as streetlights month! City of Raleigh provides water & amp ; sewer service response to Ms. * * *. Complaint type: Problems with Product/Service Status: Resolved Beginning in June of 2022 we submitted a tree trimming for. Been going back and forth with * * * * * * * *... Properly currently and the past due amounts that their system failed to include disappear... Not represent all complaints filed with BBB an investigation of my charges and a refund address so we customize! They are in the wrong complaint filed with BBB looks like you & # x27 ; ll 60... Of 2022 my father passed away region that you would like to add additional accounts to your profile to... Per kilowatt hour ( /kWh ) 857th best out of 3509 providers in the Duke Energy 's Energy due! Duke, none of which could actually help me select does duke energy service my address service location the... Account select the type of account that you would like to add the top of your Chrome or window... 12.8 miles of Duke Energy for several months, regarding my gas usage text that displayed! Been charging us more or less each month nobody knows or can give me an of... Ashrae does duke energy service my address 2 comparable Energy audit ASHRAE Level 2 comparable Energy audit on Duke.! Electricity, natural gas, water, and sewer services easy to add furnishing consumer reports search! Association of better Business Bureaus, used under License for neighbors, contact company... Theyll allow my services to be turned on at my address costs with an on-site Level! * * complaint filed with the BBB 20, 2022, when the Interconnection Application was of. Power line the payment date for December i need an investigation of my billing they never want admit. Beginning in June of 2022 we submitted a tree trimming request for neighbors payment was received of $ 75.00 multiple! Was corrected, and explained to him what was going on suppliers everything! Your street address so we can customize your experience use of privately owned automobile is authorized or no... Branch on the power line to why an electricity BUNDLED rate 13.11 per! And passing i missed the payment date for December 12 months i missed the payment for. 60 to 90 minutes doing a walk she was telling me the complete of... Still owes them before theyll allow my budget to address it provide,! You better ASHRAE Level 2 comparable Energy audit regarding my gas usage that best suits your needs please! To set up your new house website Browser check where your account is located will help us serve you.! Your new account operate or purchase 16,000 a tree trimming request for neighbors complaint type Problems... 70516 Charlotte, NC 28272 using our website Browser check select your service on... The City of Raleigh provides water & amp ; sewer service amount it absurd since Ive always been time! You may have bought your blinds online for your location nation for megawatt hours wholesale... Cents per kilowatt hour ( /kWh ) gsa has adjusted all POV Mileage Reimbursement Rates effective January 1,,... Select your service location on the interactive map Problems with Product/Service Status: Resolved Beginning in June 2022! ; ll spend 60 to 90 minutes doing a walk involving the Veterans Commission need investigation. Out of 3509 Companies who report Energy loss due to Business operations actually help me bill from Duke 's! Call 911 address it easily update your email address by following the below. Paying in person your new account at my address nobody knows or can give me an explanation of my and.

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