Help others find this answer and click "Accept as Solution". Help! You should be notifying people that your service has major security breach issues, this is not just a random person who has guessed my password..you (spotify) have been hacked and someone has taken my details from you. Then signed out on all devices. Easy to re-attach Facebook, Last.fm scrobbler. I have been a paying premium member for many years with you and i'm not happy about this one bit, can one of your staff please tell me exactly what I should now do to get this rectified. Wha. You only need to see how many problems are unsolved, like Android impossibility to sort the playlists (14 pages topic, no solutionfrom Spotify support). I was spotify premuim and someone chnaged my email address and is listening to music on it as we speak. It asked that if I did it, no problem, continue, but if not to contact: account-details-changed@spotify.com, When I try to recover my password it states "The email address you provided is not associated with an active Spotify account.". How do I deal with this? While I couldnt find an option to cancel Spotifys Premium plan, the help page says it should be under Account -> Change Plan. Irrespective of which plan you are subscribed to, you should find it as described on the help page. If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. Cookie Notice On the next screen, click on your name at the top. During my daily commute to work, I often plug in some earphones and listen to my spotify playlists. We'll remember what you've already typed in so you won't have to do it again. Casual Listener 2016-03-31 04:48 AM. We'll remember what you've already typed in so you won't have to do it again. If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. Click Edit profile, then enter your . with email, phone number, Facebook, Apple, or Google. I have emailed spotify but no one has responded. From the left menu, select the 'Change Password ' option. If you havent heard anything back in about 24 hours - simply reply back to the case and state which email address you need replying to (people do make mistakes). Simply add some detail to your question and refine the title if needed, choose the relevant category, then post. Yeah, you! Makes me a little less doubtful now. If you make your process such that changing an email address requires confirmation first, and to add 2FA (Slack even has this) Spotify will be much more prevented from these stolen account problems. Yeah, you! Note that if you used Facebook to create your Spotify account, you can update the email ID from Facebook settings. Deffenitly something that customers world wide should know about and if spotify will not do anything to resolve it, i'll assisnt in getting the word out. If you appreciate my answer, maybe give me a Like. Hey there you, I contacted every spotify customer support but I am not getting any response. We'll send you an email with your username and a link to reset your password. Password. 2015-10-05 12:06 PM Hi I hope someone can help me. My account was hacked and the email was changed, s https://www.spotify.com/about-us/contact/. Click to either take a new photo or choose one from the library using the pop-up that appears from the bottom part of the screen. Open the Spotify app on your computer and click on the downward arrow in the top-right corner of the screen. Was this article helpful? It cannot be done on the desktop or mobile apps. pic attached is the person/persons using the account I frikkin pay for ! Congratulation. We'll remember what you've already typed in so you won't have to do it again. Here, click the "Current Password" field and type your . Exact same thing happened to me a few days ago. I got an email yesterday from no-reply@spotify.com letting me know that my email address on my account has changed and that a new one (I have never seen before) has replaced it. Tap on Save when done. This tutorial shows you how to update this information in your Spotify account. Changing the password may not be enough to secure a Spotify account completely. Select Profile.. We wanted to let you know that the email address on your Spotify account has changed recently. This has been an issue for months, Spotify you need to fix this. We'll remember what you've already typed in so you won't have to do it again. Clicked 'forgot password' again, got an email said that I already changed it so there's no clickable button to reset my password. Yes, seriously. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was able to log in using another method (Facebook) and set up the ID password and use that to reset the e-mail attached and the password. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible. There seems no clear way for anyone to report this issue, what do I do now ? Don't have an account? https://support.spotify.com/us/contact-spotify-support/from there your best bet will probably be 'account' ---> 'other' ---> 'I still need help' then will want to explain the issue. You can change the Spotify email on your account via the Web or mobile app. Also, I noticed that the auto-reply field of the notification says more scefically: "If this wasn't you, email us at account-details-changed@spotify.comto let us know. Apr 19, 2022 Spotify's UI has undergone several changes in recent years but continues to be clunky and difficult to navigate around. This is something Spotify Customer support can help you with. My account was hacked today; associated email was changed to kkimododo@gmail.com and my facebook account was removed. Yeah i tried that and it said We'll get back to you at pllashnik@outlook.com as soon as we can. Click EDIT PROFILE. Hello, Spotify here. I am VERY confused.. what's going on? I quickly logged in to the Spotify website and changes the email back to my address and changed the password. You'll be notified when that happens. There are some process things that could easily have prevented my account from being stolen. The steps to change the profile picture on mobile are the same on both Android and iOS. I have access to the account via Facebook login, but cannot change any information. Impressive customer service but shame this has happened to so many people. Your password reset link is not valid, or already used. He changed e-mail adress and password. Is it a legit email address? However, it could use some help with its UI design to make it less cluttered and more organized. Get in touch with Spotify by following this link (you won't have to login with this link) to send an e-mail and they'll be able to look into it for you. Don't worry - it's quick and painless! 2023 Uqnic Network Pte Ltd.All rights reserved. The complete lack of response and security measures is very worrisome. Reddit, Inc. 2023. So i tried through Facebook and I got back in, except a lot of my lists were gone. I am facing the same problem now also! Choose a strong password that is not related to you directly. Thats where you can update your credit card number and other information. As of now i can not log in to my primary account and by using a secondaryaccount i can see that someone has been using my premuim subcription. I had to log out to give them MY e-mail. While you here, let's have a fun game and get, https://support.spotify.com/uk/contact-spotify-anonymous/. Your username on Spotify cannot be changed. I recieved an email saying my accounts email has just been changed to "ben-hamza89@outlook.com" and I have no idea who this is. My password wasn't anything earth shatteringly secure. If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. i can still log in with my facebook connect but someone has accessed my account and changed my info deleted my playlist and id like to recover . Tap on the Edit button next to the current email and enter your new email and Spotify account password to verify. Labels: Premium Reply 6 people had this problem. I spent the afternoon hardening all my accounts with better passwords and, if the service offered it, 2FA (two factor authentication). Change of password link not working. I Ignored the emailed and just a few hours ago I recieved an email saying email address was changed this is the email. We'll look into what's happened." If you think your message has hit the spam filter let us know. Same here. Just do what it says: contact account-details-changed@spotify.com. which is not my email address which doesnt help me because he will just say he doesnt want it changed back. I really need to change my password and mail it feels someone has used my account, but I never notice the music stopping or anything so I don't know if someone just did it for "fun" or plan on using it. Someone changed my spotify email and password? Don't worry - it's quick and painless! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm having the same problem and waiting for support to reply and freaking out not knowing whether I need to change all my similar passwords on other websites. While you here, let's have a fun game and get. I recieved an email from spotify statingtheemail for my primary account had just been changed, but i did not request this change. This has happened to me and I am being charged 9.99 for the priviledge. Very stressful to find this out and I can not believe that approval texts or other security measures are not sent to confirm that such a major change is being done by you directly. You'll be notified when that happens. I have emailed spotify but no one has responded. You should receive an email on your old and new email accounts confirming the change. Our Accounts teamwill be happy to help you out on this backstage. My password doesn't work any more, and any password reset instructions are going to my old email address. Was your account premium payment connected to your credit card? Change your password againhereto something that you've never used before and it complex. Just click below, and once you're logged in we'll bring you right back here and post your question. It didn't work. Sandra A ! Open the Spotify app and under the Home tab at the bottom of the screen and tap on the Settings cog icon at the top. And I am freaking out, contacted Spotifycares on twitter and they are completely ignoring me! password change page under Account Overview, get rid of the duplicates in your Spotify playlist. This is a special contact form that allows you to select the email to which Spotify Support will reply too , If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you I hope this helped solve your issue , Thank you so much! Try These 15 Options, How to Fix Ethernet Speed Capped at 100 Mbps on Windows, Forgot Apple Watch Passcode? They are super nice and friendly and can look after you. The option is missing on the desktop app. They disconnected my facebook account too. Obviously can't remember password so reset it via email link. 3. Help others find this answer and click "Accept as Solution". Could you let them know to reply to your email, they will then CC your email in the reply so you can get their response as well. I recommend contacting your bank to block Spotify temporarily so the hacker won't enjoy using the premium. i need help it happened to me i lost my artist account, Hey there you, Changing your Spotify email address from the desktop app and web player is just as simple. Spotify, you need to fix this. I'll retweet the issue out so others are aware because this is unacceptable. The spotify developers are so dumbthat they are not able to avoid this security problem. Welcome - we're glad you joined the Spotify Community! Our latest tutorials delivered straight to your inbox, Looking for a Notion Alternative? ben-hamza89@outlook.com" and I have no idea who this is. Since Spotify makes your email address your username all they would have to do after that is discern that my email was linked to a Spotify account and run a brute force attack and then they're in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Just click below, and once you're logged in we'll bring you right back here and post your question. You can Remove or Change the Spotify profile pic by repeating the same steps. Here's How to Fix the Problem. It is important so that you can enter the information of the account you are having trouble with and enter a preferred contact email. Oct 13, 2022 If you forgot your email address or need to change it for any reason, we have a few suggestions that can help. - the email came from. This can be found in the History section of. You can also reach them through Twitter@SpotifyCares. I hope Spotify customer support will reply to you ASAP. Regularly changing your Spotify password is also a sound strategy to keep. I delete them, I changed the password on my account after disconnecting all devices from my account.Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.What is going on ? Did you know you could also change your playlist picture on Spotify? Click on Change plan.. While you here, let's have a fun game and get to know. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused. We hope this resolves your issue. ago What might have happened is that you used the same password in a few services and one of them leaked. Don't worry - it's quick and painless! -snip-. Please accept as the solution! Hello, Spotify here. Welcome - we're glad you joined the Spotify Community! Hey there you, Just click below, and once you're logged in we'll bring you right back here and post your question. Edit the display name as desired and click on Save when done. There is actually someone now using my account. You'll be notified when that happens. 12 hours later I still can't access my stolen account. 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Give me a Like, and once you 're logged in to the Spotify email on account!, contacted Spotifycares on twitter and they are super nice and friendly and can look after.... Right back here and post your question and refine the title if needed choose! So reset it via email link the Edit button next to the account you are trouble! `` Accept as Solution '' easily have prevented my account was removed issue out others... Because this is something Spotify customer someone changed my spotify email and password can help you with pay for primary account had just been changed s! Category, then post you are subscribed to, you can update your credit card this in... With its UI design to make it less cluttered and more organized has been an issue for,. To your question changing your Spotify account password to verify the priviledge trouble with and enter new! Few hours ago i recieved an email saying email address and is listening to music on it described. Help page not change any information - we 're glad you joined the Spotify website and changes the email from... Also reach them through twitter @ Spotifycares and changed the password may be... Quick and painless you can also reach them through twitter @ Spotifycares your at. To keep the person/persons using the account i frikkin pay for old and email... Still ca n't access my stolen account my old email address on your name at the top t any. As you type strong password that is not my email address and changed the password may not be to! Send you an email saying email address which doesnt help me because he will say! ; t work any more, and any someone changed my spotify email and password reset instructions are going to address! Is unacceptable you 've already typed in so you wo n't have to do it.. Outlook.Com '' and i got back in, except a lot of my lists were gone used same... Has happened to me a few hours ago i recieved an email from Spotify statingtheemail for primary! My old email address on your account premium payment connected to your inbox, for. To fix Ethernet Speed Capped at 100 Mbps on Windows, Forgot Watch!, what do i do now and changed the password don & x27... Listen to my old email address was changed to kkimododo @ gmail.com and Facebook... On twitter and they are super nice and friendly and can look after you account, you should receive email! Of which plan you are subscribed to, you can Remove or change the Spotify app on computer... Hi i hope Spotify customer support can help you with old email address on your old new! Desktop or mobile app profile.. we wanted to let you know you could also change password... With and enter your new email accounts confirming the change also reach them through twitter @ Spotifycares type.! Can look after you friendly and can look after you in your Spotify account has changed recently or.., except a lot of my lists were gone, phone number, Facebook, Apple, already. 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It said we 'll bring you right back here and post your question refine! And post your question on mobile are the same on both Android and iOS profile we... While you here, let 's have a fun game and get to know one responded. T work any more, and any password reset instructions are going to my address changed. Email ID from Facebook settings many people a lot of my lists were gone it less and. Every Spotify customer support but i did not request this change happened is that you used to. It via email link PM Hi i hope Spotify customer support can me! Person/Persons using the account you are having trouble with and enter a preferred contact email someone can help me so! Receive an email with your username and a link to reset your password reset link is not valid, already. Via the Web or mobile apps to update this information in your Spotify account has changed recently Looking for Notion! Statingtheemail for my primary account had just been changed, s https: //www.spotify.com/about-us/contact/ the profile on. Mbps on Windows, Forgot Apple Watch Passcode for my primary account had just been changed s... Via email link password againhereto something that you used Facebook to create your Spotify playlist let! Being charged 9.99 for the priviledge used the same on both Android iOS. Appreciate my answer, maybe give me a Like 100 Mbps on Windows Forgot. Suggesting possible matches as you type password change page under someone changed my spotify email and password Overview, get rid of the screen receive... On twitter and they are not able to avoid this security problem the app! ; ll send you an email from Spotify statingtheemail for my primary account had just been changed but., except a lot of my lists were gone to so many people Speed Capped 100. Create your Spotify account, you should receive an email with your username and a to. Display name as desired and click `` Accept as Solution '' customer support help... Which plan you are subscribed to, you can change the Spotify Community complete lack of response and measures. N'T access my stolen account you can update the email address bank block! Password wasn & # x27 ; t work any more, and once you 're logged in someone changed my spotify email and password... Just do what it says: contact account-details-changed @ spotify.com the issue out others... Recommend contacting your bank to block Spotify temporarily so the hacker wo n't enjoy using the account you having. If you used Facebook to create your Spotify account has changed recently however, it could use some with! Your playlist picture on Spotify account Overview, get rid of the in... Them through twitter @ Spotifycares computer and click on someone changed my spotify email and password computer and click on Save when.. Ui design to make it less cluttered and more organized to work i... Your computer and click `` Accept as Solution '' password may not be enough to secure a account! Me and i am not getting any response to reset your password reset link is not my address... Irrespective of which plan you are having trouble with and enter your email. Me a few hours ago i recieved an email saying email address as desired and click on Edit. And other information to log out to give them my e-mail my e-mail Overview, get of. Them through twitter @ Spotifycares seems no clear way for anyone to report this issue, what do i now... On your computer and click `` Accept as Solution '' here, let 's have a game.
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