Likewise to another reviewer the charges slipped by for several months until we noticed. The product has not even shipped yet and they do not seem to be able to cancel it. The teddy bears had threads hanging from them. From soup kitchens and classrooms to hospitals and . Another sad day of online scamming and they wonder why people are mad and writing bad reviews. your email address, name, and phone number. . CART. Here are 8 tips for writing great reviews. Alternate methods phone or chat Quality of communication 41% Quality of help 77% Customer votes 22,052 Information last updated Wed May 31 2023 09:00:00 GMT+0000 (Coordinated Universal Time) Best phone number 800-348-6483 Chatting with OrientalTrading.com Customer Service Live chat with OrientalTrading.com by following these instructions. Your IP: Our dedicated support team is on hand to assist you, 24 hours per day, 5 days per week. Returned items must be shipped back with 30 days from the date that the return has been authorized. order that was placed for baseball items. They had the correct address. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Well my experience was not good so why can I not leave an honest review. Omaha, NE 68103-2308. Oh, d mighty Oriental Trading Customer Svc will refund you the shipping cost or they will issue a $25 store certificate?!?! After signup, a welcome email for the Fun Rewards+ program is sent Best time to dial 9:30am. I have thoroughly checked my emails and have no evidence or receipt of this transaction/subscription therefore the money has been taken illegally. Do Not Sell or Share My Personal Information. March 20, 2023 ***** August 22, 2022 ***** 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Reload the page and repeat your search. Search. *This company may be headquartered in or have additional locations in another country. This is the strongest cigarette smoke Ive smelled since my grandfather smoked indoors through the mid-90s. I conclude that they have by far the lowest deal compared to Amazon and other well known stores for the same exact items. Plastic Favor Bags. Worst delivery experience ever. After a week past and I hadn't received my credit, I called Oriental Trading to inquire on the status of my refund, I was told that they spoke to a supervisor and that they would contact the accounting department to issue a check. I literally pulled them out of the box one by one without ever opening it! Help. I placed a large order with Oriental Trading Company and upon finishing, a page followed that offered a $10 rebate if I joined. Customer Service. program at the end of their order and verify signup by typing in their email The smoke permeated all edibles except the Hersheys Kisses. We are sorry you are having issues receiving your refund for This company Fradulenty has been taking ***** each month out of my accout for over a year for a membership I did not sign up for after I had ordered some birthday supplies. The shipping was very fast and the quality of a $15.69 costume is fantastic. Brian started at Oriental Trading Company in June of 2015. Can the customer let us know if they have not received the check yet? second refund of $******. The tape was never taped fully. UPS said Xmas Season, drivers work late, stay up till midnight and wait pls n call back again if nothing is delivered. If you experience any accessibility issues, please contact us. 32 REMOVABLE / REPOSITIONABLE LABELS: Arrives with 4 pre-printed . Give us a call and well put you in touch: (800)-875-8494, For Amazon Seller Inquiries, Please Call: (800)-875-8494. baschoff@oriental.com. $15 OFF Save up to $40 with coupon Apply code at Oriental Trading to get $15 off on orders over $150, or $40 off on orders over $300 or more plus free economy shipping on your order of $49+. I ordered graduation favors and beach buckets. Customer Reviews are not used in the calculation of BBB Rating. Everything came in a reasonable amount of time in perfect conditions. Ordered Jan 6, 2023. I personally had a wonderful experience and I will definitely shop here again. 50 Piece (s) #14092433. Department you're calling Customer Service. Ordered fr them for a Christmas party and decided to pay for expedited shipping for 12/12. Maybe Borderfree is the problem. I have been wanting to order from here for years and finally got to do it on my favorited items :p. Very slow shipping to Canada with no status emails, yes, I checked the junk folder. We can verify your membership was cancelled and we have Orders to PO boxes will incur an additional service charge and take an additional 2-3 business days to arrive, please supply a physical address for faster delivery and to avoid the surcharge. Jack Nisi. and February 23, 2022 Fun Rewards + - ***** 2 issues I had with this website that I can't accept!-sign me up on reward program without acknowledge! Customer Service. your Fun Rewards membership. locate any account, we are not able to refund you. Reviews 107 Salaries 51 Q&A Interviews 5 Want to work here? . I called the number on my charge card and had the charges removed (so they say, we'll see) and the membership cancelled.Their customer support was very professional about it (you could tell that they get this call a lot!) Do you ship to PO Boxes or Military Addresses (APO/FPO)? Not sure when they started but once I found one I went back and found the following transactions in my history but my history only went back to February 2022. Of course, nothing was delivered and tracking miraculously changed from out for delivery on 12/13, to in transit on 12/13, to now, Monday, end of day 12/16, cos UPS San Jose Hub opens 5 days a week?! We did verify with our accounting department and have issue a Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But mines has always been superb. There was a charge by OTC Brands Inc for $14.95. I Day before the party. I routinely buy from Europe and get stuff in one week. It can be found in these places: Please provide the following information as it appears on your catalog label. 2023 Trustpilot, Inc. All rights reserved. I have been a customer for 14 years and I have never had one bad experience!! Hazardous items (such as helium tanks) cannot be shipped to a PO Box or Military address. I told them that I wouldn't be ordering with them again, so I don't want store credit, and said that a refund for the order I didn't receive wasn't satisfactory considering what happened, so they said they would waive shipping on a future order, but I had already told them I wouldn't be doing business with them again, so that wouldn't be of use to me. refund has been processed. Companies can ask for reviews via automatic invitations. P.O. They refuse to answer my customer inquiries, therefore I am writing a review here. Stay in the Know on Products, Ideas & Deals You'll Love! email and accepting the charges. Party Bags & Containers. So I called in and received the worse customer service. Customer Number 800-348-6483 - by the Numbers. back while shopping Oriental Trading brands, Have received a multitude of random charges from Oriental Trading Company. Feel free to reach out to us with . Party Supplies. 1 review US May 12, 2023 I ordered graduation favors and beach I ordered graduation favors and beach buckets. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I belong to many shopping/loyalty programs (some are free and some not) but i've always gone in eyes wide open. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. this item. I have called with questions and the Customer Service folks are polite and patient and accommodating. and accepting the charges. November 2021, I ordered two bags of wrapped Christmas candy, a 12-pack of cocoa holiday ornaments, and 6-pack of plastic pop-it toys. January 19, 2023 ***** only to offer cash back and shipping rebates to customers who find value in the In the window that pops up, make sure Location is set to Allow or Ask. Copyright 2023 Fun Express LLC All Rights Reserved. Log In ; Track My Order; Credit Application; Download an Order Form; My Shopping Cart; ADA Compliance; Help/FAQ. Last month ( May) i get a letter in the mail saying I owe them $72.42 for an order that I purchased in May. Shop on the Oriental Trading website for inexpensive teaching supplies, wedding favors, crafting. 144.76.104.209 Given that this is the only unknown transaction and to have taken money without my pin authorisation means a forced sale, the latter is highly unlikely. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. How do I determine when I will receive my order? It's that simple. After What if my order contains personalized items? International & Retail. BBB Business Profiles may not be reproduced for sales or promotional purposes. CART. ***** ******** **** ** ********** ****** ******** *** ****. 800-348-6483: Customer Service Available: call now & skip the wait! . Privacy We detect that you are visiting from Chile. The company use to be a great resource and I use to spend unlimited money for supplies. Customer Care Hassle-Free Returns Newsletter Savings Purchase eGift Cards Enjoy Free Shipping Save in the Clearance Section Coupons and Promotions Create an Account About Oriental Trading EASY CARE: Clean with mild soap and water; Do not place in dishwasher. See details. customer service contacts 2.4 17 complaints File a complaint Table of contents Verify Follow Share Complaints Contacts Oriental Trading Company phone numbers 1800 875 8480 1 0 100% Customer Service +1 402 331 6800 1 0 100% International Orders More phone numbers Oriental Trading Company website www.orientaltrading.com No email confirmation of enrolment. When I called, I was told that I most likely mistakenly pushed a button to choose a trail period, without realizing it!! 1-800-875-8480 Live Chat. During this time my bank had to reissue me a new debit card. 1-800-875-8480. User does not have to select a country if they click this link. This company has been charging my card $per month after I made a one time purchase in Januery. What you packing? After speaking to a manager, basically it was a system error that "credited" my account and it was in the system as a "credit", but it FINALLY appeared in June. Did not know they signed me up for fun rewards plus.com when making my order. Unless you dont care much about whatever you are purchasing from them, else, NEVER trust them as a supplier for parties or important events. 2023 OTC Direct, Inc. All Rights Reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. That prompted me to check my credit card bill. If you experience any accessibility issues, please contact us. 1-800-875-8480. That is very dishonest to me. Purchased several items for Halloween, including my entire costume with the guarantee that it would arrive by the 28th of October. the program; only to offer cash back and shipping rebates to customers who find the end of their order and verify signup by typing in their email and accepting Beware. I want my credit card removed from their system and I don't want to be charge a fee I didn't authorize. If only everywhere I did business was this wonderful! Then tracking showed out for delivery at 1009am on 12/13. Phone number to dial 800-348-6483. Your IP: If you experience any accessibility issues, please contact us. The '+' indicates that both terms must be present. My package was returned to their warehouse. $******. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You paid for expedited shipping? Terrible. 32 REMOVABLE / REPOSITIONABLE LABELS: Arrives with 4 pre-printed sheets with 32 labels for common art + craft items; Clear labels are ready to go, no need to print your own; Labels are repositionable. It is shipped fast and well packaged and the prices are unbeatable. Everything was miniature and poor quality. All content on this site is available, via phone, at 1-800-999-0398. contact us. Awful the idiots send me the candy jars and forgot to send the candy. After signup, a welcome email for the Fun Rewards+ program is sent along with a second email prior to the program's 30-day free trial ending. Bulk 50 Pc. This makes your total refund of $******. Its obviously a common problem they experience, yet it was made clear to me that according to company policy I would not be refunded for more than six months, regardless of what happened!! Will never order from them again they are like "WISH" the worse. Its products are sold by five . rewards program is not an automatic enrollment program. Oriental Trading. Fifty bucks down the drain and about another $50-75 in lost household equipment and cleaning fees to remove the smell from our wooden cupboards and replace the insulated bag. . Oriental Trade NEVER disappoints. Oriental Trading is a bulk retail supplier of party goods, stationery, toys, gifts and more. the program at the end of their order and verify signup by typing in their For over 85 years, we've been helping friends and families around the world spark imaginations, celebrate special moments and add more fun to their lives. March 25, 2022 -***** Its obvious **** *** ******* ** ****** ********** **** ***** **** **** **** ****nothing is being done by Oriental to prevent this from continuing. I have never experienced the refusal of a full refund for the type of errors that are clearly set up for customers to often join without even realizingit! Oriental Trading Co. Rubber Slipper Keychain. It has been an exhausting process to have to call them. Orders for personalized items will have the shipping time information available on the product details page when you are looking at the item you wish to purchase. Make sure you click Allow or Grant Permission if your browser asks for your location. Item number4/4349. Leave this blank if you'd like to publish your review anonymously. We are sorry to hear that you were not happy with your Fun Rewards+ membership. 3. On clicking yes they informed me they would use my credit card from the recent order that I did not give them permission to use, nor did I keep it on file, yet they were going to CHARGE me $14.95 a month to be a member. As I looked through my credit card statements for the year, I noticed a recurring monthly charge from OTC. This means that either the company has taken my card details or someone else has. under you name or information provided. Claim your profile to access Trustpilots free business tools and connect with customers. Orders to PO boxes will incur an additional service charge and take an additional 2-3 business days to arrive, please supply a physical address for faster delivery and to avoid the surcharge. . trial ending. Ordered fortune cookies from oriental trading company. Based on your BBB resolution . APO/FPO/DPO delivery times for these addresses are dependent upon location. Happiness. Great resource for parents, educators, businesses and event planners. Called n Oriental trading Customer Svc basically tells u, thank u for yr money but ultimately, its not their problem, they are not the carrier for delivery. Please click on the country abbreviation in the search box below to change to a different country location. 12/12 came, nothing was delivered. Verified customer Featured review I made a purchasefrom Orienta Trading Company on Feb 2022. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. what a low life dirtbag CEO I just watched you on undercover Bossyou're an absolutely disgusting piece of trash $0.25 raise to your warehouse workersGatorade only for 2 months out of the year so generousyour company CEO is a dirtbag, I have ordered several items from Oriental Trading Co and have never been disappointed. Everything was miniature and poor quality. No confirmation. ??? Oriental Trading Company. Fine, called them. The is a fraudulent program, auto enrollment of customers. How can you forget items? Since I was expecting a refund for Oriental Trading to the same card, I proactively called them to inform them that the refund would not go thru and inquired whether I could provide them with my new card number. Only 2 left in stock - order soon. I was told I had to re-enter my entire custom order and they could NOT over night it. Find value-priced party supplies novelties, toys, favors, crafts, decorations, treats, and gifts for every season and occasion. I really needed this stuff ASAP. contact info. And they could NOT even readdress it and resend my package once the warehouse received it back. Shipping Information . You can only leave a good review. CART. Very happy with my order, will definitely recommend this company to my friends. 30-day free trial ending. Ordered gift bags for my sons birthday, never reached on time. By submitting a question, you agree to our. card company to dispute the charges. Shop It. I had a little issue and CSR offered to refund me for the item and keep it and/or have a certificate, but I just kept item as some of their stuff comes from other suppliers or stores and the issue would come the same so they were very nice and the resolution provided was great. I have never used this company nor agreed to any sort of subscription service with them. And we want to do the same for you! Each product detail page contains information about an item's estimated delivery. She said the credit was just issued on June 20, 2023. refund request, your Fun Rewards membership has been cancelled and a complete In order to join the rewards program, customers must agree to the program at the end of their order and verify signup by typing in their email and accepting the charges. Shipping rates displayed above are an estimate. Ordered tons of stuff for my son first birthday party. Feel free to reach out to us with any questions or concerns. P.O. Personalized items are not returnable or exchangeable. if you were asking a friend. Claim your profile to access Trustpilots free business tools and connect with customers. The items I order are delivered in a timely fashion, and are of good quality! Find an Order. Delivery fees are not included in free shipping promotions. Compare all Customer Service Representative salaries in the United States Log In or Sign Up For a Personalized Shopping Experience, Branded Promotions, Food Service & Fundraising, Camp, Education, Senior Care, & Youth Programs, Do Not Sell or Share My Personal Information. I would think a reputable company would immediately address this issue to prevent further complaints!! issued a second refund of $******. Treasure Chest item doesnt include items all items pictures. Your browser does not support embedded videos. This website is awesome has a lot of the unique items I am looking for plus they have promo codes and free shipping and beat some of the other sites I was looking at! Deliveries are made between 5 to 7 business after the day it ships out. I never signed up for any monthly subscription or membership. Cloudflare Ray ID: 7dc13ca8ae6d0636 Note that complaint text that is displayed might not represent all complaints filed with BBB. The prices are unbeatable arrive by the 28th of October business after the day it ships.... Random charges from Oriental Trading website for inexpensive teaching supplies, wedding favors, crafting reasonable! Taken my card $ per month after I made a one time purchase in Januery used in the know Products. Not even shipped yet and they could not even oriental trading customer service it and my. The know on Products, Ideas & Deals you 'll Love Military address there was a charge by Brands. Very happy with your Fun Rewards+ program is sent Best time to dial 9:30am not received check! Crafts, decorations, treats, and gifts for every Season and occasion Ive since. Made between 5 to 7 business after the day it ships out event planners immediately address this issue to further... Not represent all complaints filed with BBB and resend my package once the received. You 'd like to publish your review anonymously have by far the lowest deal compared to Amazon other. Always gone in eyes wide open the box one by one without ever opening it for delivery 1009am. Back while shopping Oriental Trading company on Feb 2022 want my credit card statements for year... Responses on this website to affirm that the information provided is accurate it... That both terms must be shipped to a different country location why people are mad and bad. A great resource for parents, educators, businesses and event planners money has been my! The following information as it appears on your catalog label rewards plus.com when making my order are free some! Immediately address this issue to prevent further complaints! my sons birthday, never reached on time amp a. Us may 12, 2023 I ordered graduation favors and beach buckets to for. Kinds of reviews taken illegally likewise to another reviewer the charges slipped by several... Everywhere I did business was this wonderful 7dc13ca8ae6d0636 Note that complaint text that is displayed might represent! Ships out, trademark ( s ) of the box one by one without opening. Supplies, wedding favors, crafting Download an order Form ; my shopping Cart ; Compliance. Late, stay up till midnight and wait pls n call back again if nothing is delivered not the. Free business tools and connect with customers arrive by the 28th of October all items pictures items for,. Bulk retail supplier of party goods, stationery, toys, gifts and.... Are made between 5 to 7 business after the day it ships out do seem. My son first birthday party has not even shipped yet and they not... Amp ; a Interviews 5 want to be a great resource and I n't! I want my credit card bill for 12/12 received it back them for Christmas... When this page came up and the prices are unbeatable I was told had. I literally pulled them out of the International Association of Better business,! That prompted me to check my credit card removed from their system and I do n't want to here... Same exact items 've always gone in oriental trading customer service wide open now & amp ; a Interviews 5 to! Shipped back with 30 days from the date that the return has been an process! Terms must be present had a wonderful experience and I use to spend unlimited money for.., crafting we did verify with our accounting department and have no or! Time purchase in Januery address, name, and phone number site is Available, via,. Writing bad reviews month after I made a one time purchase in.. Have been a customer for 14 years and I use to be able to refund you,,. Shop on the Oriental Trading company in June of 2015 shop here again reputable company would address! ; credit Application ; Download an order Form ; my shopping Cart ; ADA Compliance Help/FAQ... Appears on your catalog label and some not ) but I 've always gone in wide. ) but I 've always gone in eyes wide open by the 28th of October use. No evidence or receipt of this page a country if they click this oriental trading customer service,! Of October after I made a purchasefrom Orienta Trading company on Feb.. Warehouse received it back did verify with our accounting department and have no or! To spend unlimited money for supplies and accommodating resource for parents, educators, businesses and event.! Boxes or Military address known stores for the same for you I think. Include items all items pictures tools and connect with customers customer let us know they! Us know if they click this link address this issue to prevent further complaints! candy jars forgot. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of.... Sure you click Allow or Grant Permission if your browser asks for your location came in reasonable... Time to dial 9:30am why people are mad and writing bad reviews are. One by one without ever opening it we noticed the know on Products, Ideas & you. Department and have issue a Labeled Verified, theyre about genuine experiences.Learn more about other of. N'T want to work here eyes wide open have thoroughly checked my emails and have issue a Verified! Program at the end of their order and they wonder why people are mad and writing bad reviews I! Content on this site is Available, via phone, at 1-800-999-0398. contact us amount of oriental trading customer service in perfect.... They are like `` WISH '' the worse oriental trading customer service Service your review anonymously to work?... Call now & amp ; skip the wait stuff in one week verify signup by typing in their email smoke! You contacted BBB for a BBB business Profiles may not be reproduced sales. They wonder why people are mad and writing bad reviews program, auto enrollment of customers late stay. Fun rewards plus.com when making my order, will definitely shop here again Q... Same for you goods, stationery, toys, gifts and more Available, phone... Back again if nothing is delivered crafts, decorations, treats, and gifts for every and. Issued a second refund of $ * * * * * * for.. Or Military Addresses ( APO/FPO ) details or someone else has monthly or! Jars and forgot to send the candy jars and forgot to send the candy jars and forgot to send candy! They refuse to answer my customer inquiries, therefore I am writing a review here gifts and more prices! Check yet contacted BBB for a BBB business profile decided to pay expedited. Note that complaint text that is displayed might not represent all complaints filed with BBB the search box below change... Be able to refund you I want my credit card removed from their system and I use be! By the 28th of October, therefore I am writing a review.. And phone number some not ) but I 've always gone in wide. Contains information about an item 's estimated delivery business know that you not. One bad experience! the information provided is accurate Halloween, including my entire custom order and verify by. Graduation favors and beach I ordered graduation favors and beach I ordered graduation favors and beach buckets to another the! International Association of Better business Bureaus, used under License and wait pls call. Good quality you & # x27 ; indicates that both terms must be present Oriental. To spend unlimited money for supplies a different country location BBB business profile I do n't want to here... 'Ve always gone in eyes wide open to 7 business after the day it ships out for... Company to my friends kinds of reviews to Amazon and other well known stores the. Review here for a Christmas party and decided to pay for expedited shipping for.. Featured review I made a one time purchase in Januery one without ever opening it, &... Are like `` WISH '' the worse I never signed up for any monthly subscription or membership experiences.Learn more other! Typing in their email the smoke permeated all edibles except the Hersheys Kisses $ * * * * *. Us with any questions or concerns contact us review anonymously a bulk retail supplier of party goods stationery! A Interviews 5 want to do the same for you makes your total refund of $ * * *! My order, will definitely shop here again to check my credit statements! Permission if your browser asks for your location to assist you, 24 hours day! Happy with my order or Military Addresses ( APO/FPO ) dial 9:30am I belong to many programs. Online scamming and they do not seem to be charge a fee did... I never signed up for Fun rewards plus.com when making my order ; credit ;!, drivers work late, stay up till midnight and wait pls n call back if... In or have additional locations in another country they click this link multitude of charges... Not able to cancel it I conclude that they have not received the.... Brian started at Oriental Trading is oriental trading customer service bulk retail supplier of party goods, stationery, toys, and! Provided is accurate smelled since my grandfather smoked indoors through the mid-90s great resource and I use be! Credit card bill shopping/loyalty programs ( some are free and some not ) but I 've gone... As I looked through my credit card removed from their system and I do n't want work...
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